Refund & Cancellation Policy
Effective date: August 30, 2026
This policy is designed to distinguish digital products, professional services, sponsorship placements, and physical merchandise. Nothing in this policy limits non-waivable rights or remedies available under applicable law.
Digital products
If a digital purchase is not delivered as described, cannot be accessed, contains a corrupted or materially incomplete customer file, or was duplicated in error, contact House-of-Chance promptly so the fulfillment record can be investigated and an appropriate remedy provided. Where permitted by applicable law, voluntary change-of-mind refunds may be limited after digital access or delivery has begun. Any mandatory cancellation, withdrawal, refund, or conformity right provided by applicable law remains unaffected.
Professional services
Service cancellation, deposits, remaining balances, scope changes, and delivered-work treatment are governed by the specific purchased offer and its documented fulfillment terms. If work has not started, contact House-of-Chance as soon as possible to request cancellation review. If work has started or deliverables have been produced, any refund or adjustment is evaluated against the purchased scope, work completed, amounts paid, and applicable law. Nothing in this section removes mandatory consumer rights.
Sponsorship placements
Sponsorship eligibility and creative approval occur before placement. If a proposed sponsor or creative cannot be accepted, House-of-Chance will address the purchase before publication in accordance with the offer terms and applicable law. If a material House-of-Chance site outage prevents contracted placement time, the appropriate remedy may include restored placement time, another agreed remedy, or a refund where required. Sponsorship does not guarantee traffic, leads, sales, or return on advertising spend.
Physical merchandise
When physical merchandise is activated, the applicable product or checkout terms will state the verified return window, condition requirements, return-shipping responsibility, damaged or incorrect-item remedy, exclusions, and refund timing. For a damaged, defective, materially nonconforming, or incorrect item, contact House-of-Chance with the order reference and supporting information so the issue can be reviewed. Mandatory consumer remedies remain available where applicable.
How to request help
Email thedukeshouseofchance@gmail.com and include your order number, the product or service purchased, the issue, and the remedy you are requesting. Do not send payment-card numbers or passwords by email.